End consumers have never been more demanding surrounding customer service, order fulfillment and delivery timelines. A difficult market and ongoing freight recession have yet to do anything to quell growing expectations around visibility, transparency and timeliness. Consumer demands drive shipper expectations.
Logistics providers will be pressured to meet those expectations regardless of what is happening in the market. Utilizing fleet augmentation services is one way to achieve this, but these technologies have yet to become the norm in the brokerage world. FreightWaves teamed up with FRAYT to survey logistics providers about their use of fleet augmentation services.
The duo was interested in understanding the relationship between these solutions and preparedness for potential supply chain disruptions, particularly carrier strikes.
Insights include:
- Brokers, 3PLs Crave Benefits of Augmented Fleet
- Providers Prize Direct Communication
- Significant Percentage of Players Unprepared for Strike
- Cutting Upfront Costs Could Be Winning Strategy
Download the complimentary report today to access the full insights.