American expands cold-chain service
American Airlines Cargo division has expanded its cold-chain service, ExpediteTC, to include a new product for managing cold packaging during transit.
ExpediteTC Passive supports ambient temperature control using cool rooms, expedited handling processes and high-visibility monitoring to ensure cargo is handled within desired temperature ranges. This offering augments American's current service, ExpediteTC Active, which uses dry ice and battery-powered containers to actively regulate temperature levels, regardless of ambient conditions.
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'The worldwide rollout of this service is supported by extensive training to provide a consistent, reliable service across our network,' said Dave Brooks, president of American Airlines Cargo. Preparation for launch of the new service included a pilot program and training of 2,400 ground and warehouse employees.
Customers may access online tracking and receive notification alerts via e-mail or mobile phone. ExpediteTC is supported by a money-back guarantee that the shipment will be flown on the routing for which it was booked. In addition, a help desk is available for the service 24 hours a day, seven days a week.
