Eduardo Lopez-Soriano is vice president of marketing at UPS Capital and leads the development of insuretech solutions to address the needs of small and midsized businesses (SMBs) in the U.S. and international regions. Eduardo’s deep understanding of SMBs’ emerging supply chain needs and the evolving ecommerce ecosystems in which they operate enables his team to develop relevant and timely solutions to mitigate SMBs’ risk and improve their customer experience. Previously, Eduardo spent several years at UPS in various roles including Vice President of New Product Development where he led an initiative to enhance UPS Weekend Services.
The e-commerce boom of the last decade paired with ongoing supply chain disruption has caused an influx of logistical challenges for carriers of all sizes that is affecting the customer experience.