Spencer Kieboom is founder and CEO of Pollen Returns, a technology-led business that empowers D2C retailers to leverage their current inventory for better planning and capital utilization through quicker recovery of returns. Pollen’s technology plugs into existing logistic ecosystems, requires no box or label, and orchestrates a “door to warehouse” return pickup at no additional cost to the retailer. Pollen Returns is a venture-backed company that is currently available in any U.S. market and will be expanding overseas to Europe and the U.K. in the near future.
Amazon has made the returns process easy and convenient for customers, but many retailers have yet to master the art of the return. Spencer Kieboom, founder of Pollen Returns, talks about the role technology can play in the process.