E-commerce is the leader in shopping behavior now, thanks in part to technology advances and the COVID-19 pandemic. As companies grow their e-comm strategies, they need more people filling back-office roles like customer support to ensure consumers are getting the best buying experience possible.
With a tight labor market and more jobs than there are applicants, how are companies filling those roles and keeping consumer expectations high? Aaron Kemmer, co-founder and vice president of Magic, aims to solve this problem with back-office hiring at a scalable level.
Kemmer joins Kaylee Nix on this episode of At Your Doorstep to talk about how the pandemic has accelerated companies’ needs for good back-office staff and how more groups are sourcing labor outside the United States to fill those roles. He also discusses how Magic is working to build a cohesive network of employees ready for companies to deploy as e-commerce strategy wizards.
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