Last-mile visibility startup will use the latest funds to increase its product offering and workforce.
Convey, which calls itself the “leading active delivery platform,” will use the $10 million in new funding to accelerate the expansion of its product offering as well as its workforce.
With a customer roster that include four of the world’s top 10 retailers, Convey’s software platform “helps brands deliver on their promises by enabling the connections, context and collaboration necessary to proactively resolve shipping issues before they impact the customer experience.”
The company notes that last-mile delivery issues are especially acute in the retail industry due to heightened consumer expectations, and this increase in expectations is starting to trickle down to other industries like building and construction materials, industrial equipment and medical supplies.
According to Greg Dahlstrom, director of global transportation at Bodybuilding.com, his company has seen a 10 percent reduction in inquiries related to delivery problems since it began using the Convey platform.
“Not only have we greatly improved the user experience for our customers, we now also have access to valuable service provider data that can be used in carrier performance reviews and negotiations,” said Dahlstrom.
Convey CEO Rob Taylor said, “Our focus is to help businesses create amazing delivery outcomes for their customers, regardless of how large or complex a delivery might be. This latest funding will give us the resources and talent to continue expanding our capabilities beyond retail into B2B, where companies face similar last-mile visibility and performance challenges, and customers have equally heightened expectations.”
