DHL provides parts service to Southern Air
Southern Air, a U.S.-based cargo airline, has picked DHL as its preferred international express delivery provider for plane parts to and from the United States in support of its global operations.
'In our industry, time is literally money — any delay in delivery of a part for a scheduled maintenance or repair could result in significant losses and diminished credibility with commercial and government customers,' said Dan McHugh, chief executive officer of Southern Air, in a statement.
In specific, DHL Express will support Southern Air's global maintenance operations by providing door-to-door international express delivery of spare parts to and from Southern Air facilities, its vendors and Southern Air operating bases. Southern Air has airline vendor locations all over the world, as well as its own facilities and offices in Norwalk, Conn.; Liege, Belgium; Addis Ababa, Ethiopia; Hong Kong and Shanghai; Seoul; Kuala Lumpur, Malaysia; Sharjah, United Arab Emirates; and Bangkok. Urgent parts shipments required for aircraft operation are expedited by DHL from parts warehouses directly to aircraft maintenance personnel.
'DHL outperformed other integrators in a head-to-head trial, providing market leading transit times and a consistent high quality service,' McHugh said. As part of the customer on-boarding process to ensure a smooth transition, DHL is coordinating local personnel visits at all Southern Air U.S. and overseas sites to install shipping automation, deliver supplies and review local customized needs.