The Taiwanese ocean carriers have added new functions to their online systems in response to the unexpected service disruptions caused by Hanjin Shipping’s insolvency.
Taiwanese ocean carriers Evergreen Line and Yang Ming have added new functions to their websites in response to service disruptions caused by Hanjin Shipping’s insolvency.
Evergreen said in a press release its new e-commerce functions enable customers to update the status of their cargo and Hanjin’s vessel positions, including anchorage information.
In addition, Evergreen said it has established detailed service plans within its own network as an effective substitute to cover the affected services operated by Hanjin.
Evergreen said customers seeking information about its service updates should log onto its website, or contact its sales representatives and customer service departments.
“Evergreen is also working with alliance partners, port authorities, terminal operators and other service providers in the transportation service chain to offer necessary assistance to the customers impacted and endeavor to complete onward carriage where possible,” the Taiwanese carrier said.
Hanjin, Evergreen and Yang Ming are members of the CKYHE Alliance, along with COSCO and “K” Line, but in a recent memo, Evergreen referred to the grouping as the CKYE Alliance.
Other members have said that since Hanjin has filed for bankruptcy protection, they will not load Hanjin’s cargo onto their ships or have their cargo loaded onto Hanjin’s ships.
Hanjin’s move to enter into rehabilitation in bankruptcy court in Korea has resulted in service disruptions that have caused delays to Evergreen’s cargo previously loaded onto Hanjin’s vessels, Evergreen said.
Last week, Evergreen posted a five point notice on its website that said, “In order to avoid any further delay on those shipments carried by Hanjin Shipping and any potential arrest of Hanjin Shipping’s vessels, we have asked Hanjin Shipping to discharge onboard cargoes at the first available calling port before vessels call at original destinations. We will arrange in transiting/delivering them to their final destinations as B/L (bill of lading) shown.”
In addition, Evergreen said in the notice that for Evergreen’s cargo, Hanjin said it “will discharge containers at Korean or other ports and ask Evergreen to continue the delivery.” Evergreen said it would arrange in the transiting and delivering of that cargo to their final destinations.
Evergreen also said it has tried to pursue local ports and port authorities to provide normal discharging operations for cargo onboard Hanjin’s vessels.
In addition, Evergreen said CKYE partners are discussing the possibility of sharing costs that should be born and paid solely by Hanjin to enable the South Korean carrier’s vessels to call ports to discharge cargo belonging to the remaining four alliance members.
Yang Ming also said it is providing customers with e-commerce services in response to the Hanjin disruption, such as updated vessel tracking and on-carriage arrangement. Customers can rapidly and clearly know the current position of Hanjin vessels as well as Yang Ming’s action plan by visiting Yang Ming’s website for better on-carriage arrangement.
An ad hoc group has been set up to propose rescue plans for ensuring reliable service for customers. Yang Ming will also provide updated information and solutions for disrupted services.
Customers may also contact Yang Ming’s local offices for more details.
Evergreen, Yang Ming respond to Hanjin’s rehabilitation
