The Qatar-based maritime transport and logistics conglomerate is one of the first companies in the Middle East to use artificial intelligence to perform clerical tasks.
Milaha, a Qatar-based maritime transport and logistics conglomerate, became one of the first companies in the Middle East to deploy and integrate robotic process automation (RPA) solutions in its back-office operations.
The new state-of-the-art system, codenamed “Tam” — which means “consider it done” in Qatari dialect — mimics human activities using software robots and artificial intelligence to perform clerical tasks and functions such as entry, processing and transfer of data.
“The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximizing our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology,” said Abdulrahman Essa Al-Mannai, president and CEO of Milaha.
Saleh Al-Haroon, senior vice president of support services for Milaha, said, “We are already seeing promising results from the new system, particularly with our finance department, which first started implementing it. Using Tam, our colleagues are able to perform within hours what would usually takes days to finish, and we are working with the developer to brainstorm new ways and avenues in which we can integrate the solution.”
The company said the system initially is capable of performing more than 70 transactions in less than two hours. Those same transactions formerly would have taken more than a day to finish. Tam also functions 24 hours a day, seven days a week, while reducing the error rate to zero.
In addition to integrating “Tam”, Milaha continues to assess and adopt new technologies in the workplace to streamline operations, increase efficiency, and improve synergies among its various business units and corporate functions.
Milaha deploys robotic process automation solution
