Business growth can happen unexpectedly these days due to the rise of ecommerce, the sudden popularity of “viral” products and busier-than-usual peak seasons. To keep up with demand and build customer trust, a company needs to easily scale its warehousing, distribution and fulfillment capabilities. The right logistics partner can help businesses do just that.
While best-in-class third-party fulfillment services were previously only accessible to large enterprises, shared warehousing and fulfillment services supported by technology are making it possible for companies to flexibly adapt to surges in order volumes, providing the same functional benefits of an owned facility but on demand.
The right solutions are also equipped with cutting-edge technology that can optimize returns management and reverse logistics, backed by people providing value-added services and underpinned by a sustainable supply chain infrastructure.
GXO is the world’s largest pure-play contract logistics provider and provides cutting-edge fulfillment solutions for many of the world’s most recognizable brands. It creates customized and advanced solutions to assist businesses on their growth journeys, including GXO Direct, which is GXO’s answer to the industry’s need for a network of flexible shared warehousing, distribution and fulfillment capabilities.
Through GXO Direct, businesses can expand operations to new locations strategically based across the nation within weeks, allowing them to quickly increase fulfillment capacity. It also gives them the tools necessary to drive new efficiencies in their inventory management that set them up for future expansion. GXO’s industry-leading operational technology allows it to achieve high service levels, which ultimately helps its customers improve the experience for their own customers.
Businesses are already growing operations and boosting profits by leveraging GXO Direct. For instance, one fashion retailer sought to scale its business while also improving its customer experience. It needed a partner to help it flourish from a startup to an established retail brand. Partnering with GXO took it to the next level through the GXO Direct shared-user network.
By working with GXO Direct, the retailer improved inventory availability and sped up click-to-delivery, resulting in a streamlined customer experience. Additionally, the retailer cut return processing time by days and was able to convert returns back to stock and make them available for resale within 24 hours. GXO Direct supported the retailer’s growth as it increased its SKU assortment, facilitated a predictable fulfillment experience and provided value-added services like branded packaging, marketing inserts and support with special projects when needed.
The scalability GXO Direct offers allows brands to focus on their core products, and leveraging the shared space model makes the solution affordable.
With a logistics partner like GXO, brands and retailers are able to strategically scale their businesses while knowing that their fulfillment provider has the infrastructure, technology and expertise to seamlessly grow alongside them.