BPO

Lean Solutions Group spoke with FreightWaves about nearshore and offshore workforce trends to watch.

DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.

DDC’s Chad Crotty recommends carriers take a managed approach between tech integration and applying practical knowledge as a workforce planning strategy.