Chad Crotty, vice president of sales and business development for DDC FPO, joined Jeremy Reymer on this week’s episode of Taking the Hire Road.
CX is Mission-Critical In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends […]
Efficiency isn’t optional – it’s the cornerstone of success. In the fast-paced world of freight, efficiency isn’t just a buzzword – it’s a lifeline. Technology is revolutionizing our industry, ushering […]
Every time data has to be copied or rekeyed, the process slows down the supply chain and increases the risk of introducing errors.
Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience […]
When implemented correctly, mobile OCR data capture technology allows for a truly synchronized organization by connecting the data, processes, and people of freight operations. This hour-long webinar, presented by FreightWaves […]
While the drive to secure new solutions is strong, adopting technology and digitizing processes in an industry that operates 24/7 may be challenging. We sat down with DDC FPO to learn how carriers should address these issues.
DDC recently expanded its back office solutions to to add a front-facing, Customer Care suite of services. These new offerings include customer service-based and inside sales-focused solutions to help its partners achieve long-term success.
Business gain new appreciation for outsourcing post-COVID, DDC FPO executive says.
DDC Sync allows drivers to use a mobile app with intuitive smart capture to instantly take high-quality images of bills of lading (BOLs) that are then processed with the driver’s terminal staff or operation staff of DDC.
By gathering this information at pickup, DDC Sync is enabling near-time logistics planning and cross-team communication that can be made before a truck ever makes it back to the terminal.
New customs formalities will require companies moving goods between the U.K. and the EU to quickly become familiar with new systems and technologies to keep their shipments flowing.
Full customs formalities will be required on goods moving into the U.K. from the EU after the new year. If you’re not prepared, expect congestion, delays and learning curves.
Many of the conversations surrounding peak season headwinds center around shippers, but carriers are also faced with challenges during this time.
On this episode of Great Quarter, Guys, Andrew Cox and Anthony Smith look at the freshest acquisitions to hit the market.
Seeking collaboration over individualism is vital. In a world — and an industry — that grows more connected by the minute, it is impossible to do anything in a vacuum.
On this episode of Great Quarter, Guys, Andrew Cox looks at the way-too-early analysis of Amazon’s Prime Day deals and what they show about buying behaviors.
For many companies, sourcing talent and growing their IT teams to meet new demands is both time consuming and cost prohibitive.
This Carrier Outlook Report — presented in partnership with SkyBitz, DDC FPO, and Transflo — is the fourth installment of a quarterly publication. This report provides a look back at 2020 and a forecast for the remainder of the year. Carrier survey results and SONAR data are included.
Uncertainty will be the challenge to overcome as 2020 comes to a close. DDC’s Donna Kintop suggests carriers pay close attention to rising freight volumes, the ongoing pandemic and political tensions both domestic and abroad.
FreightWaves’ monthly Market Update webinar is our most popular monthly segment designed to provide insights around all of the events affecting the freight markets today.
DDC’s Chad Crotty recommends carriers take a managed approach between tech integration and applying practical knowledge as a workforce planning strategy.
Volumes are on the rise again. DDC’s Chad Crotty details what carriers should be doing to keep pace with the recovery.
Carriers are hopeful that Q2 will be much less chaotic than last quarter.
Register for this important update to hear how the market is being affected by COVID-19 and how you can prepare for the future based on the latest industry data.
Rates seem to be recovering from 2019’s downward spiral.
DDC FPO announced on Sept. 23 that Estes Express Lines will use its machine-learning, software-as-a-service (SaaS) program, DDC Intelligence, to mitigate its bill of lading volume.
FreightWaves CEO & Founder Craig Fuller talks with Richard Greening, the Global Technical Director for the DDC Group. The DDC Group provides digitization and processing of freight related documents for logistics companies.
As freight conditions continue to deteriorate, along with tariffs imposed on a variety of goods and a prolonged U.S.-China trade war, some less-than-truckload carriers are closely examining their operational budget to remain competitive.
DDC FPO launched a free online tool to help transportation and logistics professionals calculate how much of their operational costs are going toward in-house bill of lading (BOL) processing.
