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Grace Sharkey Thursday, January 9, 2025

Retail’s $103 billion problem 😰

In 2024, retailers dealt with a costly challenge: U.S. consumers returning $685 billion worth of merchandise — 13.21% of total retail sales, according to Appriss Retail’s latest report.  Alarmingly, 15.14% of these returns were fraudulent, costing retailers a staggering $103 billion. The report, created with Deloitte, highlights the most common fraud schemes. Wardrobing, in which […]

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