Last-Mile Experts

FedEx and UPS suspended guaranteed delivery refunds when the pandemic hit. As shippers chafe under erratic service levels, they face the possibility that some programs may never return.

Some argue that Amazon lacks the integrated network to pull it off. But betting against the company has generally been a losing proposition.

The always-contentious UPS-Teamsters negotiations could hit new levels of enmity should Sean O’Brien be elected Teamsters president.

Carol Tomé has blown through UPS like a whirlwind. Will there be long-term blowback?