online returns

Food delivery app DoorDash gets into parcels with its new Package Pickup feature.

Amazon has made the returns process easy and convenient for customers, but many retailers have yet to master the art of the return. Spencer Kieboom, founder of Pollen Returns, talks about the role technology can play in the process.

As more retailers implement fees to return items purchased online, a new survey shows consumers are pushing back.

Solving the reverse logistics problem is a key part of growing digital sales

PayPal has integrated its Happy Returns exchange portal into its system, offering the reverse logistics software to merchants free of charge.

With e-commerce continuing to grow, brands that make the returns experience easier and speed the refund process have a better chance at retaining that customer.

Customers looking to return e-commerce purchases may now be able to do so at Staples locations. The retailer has partnered with e-commerce returns specialist Happy Returns.

A bad returns experience can turn off nearly three-quarters of consumers on a brand, so developing solutions to simplify this process are vital.