A new survey found that while 66% of Americans trust online shipping networks to deliver time-critical items, some still avoid e-commerce in times of need.
Data collection is only part of the solution for e-commerce brands. It’s understanding what to do with that data and how much to share with customers that really matters.
As more Americans begin their holiday shopping earlier than ever, port backups and worker shortages could leave shoppers disappointed and brands with excess inventory in January.
With e-commerce continuing to grow, brands that make the returns experience easier and speed the refund process have a better chance at retaining that customer.
As businesses struggle to keep up with consumers’ growing demand for sustainability, 81% of respondents in a recent survey said companies use excessive packaging when shipping products.
ParcelLab’s platform takes in data on the ordered product but even includes weather and traffic updates to customize the delivery experience.
