Investor Caroline Duffy says supply chain tech companies that push the envelope on customer delight will continue to thrive even in a down market.
Last-mile delivery firm Veho is adding reverse logistics to its portfolio with the acquisition of returns specialist QuikReturn.
Berkshire Grey has introduced software that allows two of its popular sorting and picking products to efficiently switch to reverse logistics operations when needed.
With e-commerce continuing to grow, brands that make the returns experience easier and speed the refund process have a better chance at retaining that customer.
Customers looking to return e-commerce purchases may now be able to do so at Staples locations. The retailer has partnered with e-commerce returns specialist Happy Returns.
Amazon’s Prime offering, with its shipment tracking and fast delivery, continues to add pressure to other retailers to match the service. Technology can help up their shipment games, making for happier and returning customers.
With a 148% increase in e-commerce returns in 2020 over 2019, the need for online brands to better manage the customer experience is increasing, making end-to-end solutions a necessity.
Chinese New Year overlapped with Presidents Day, Valentine’s Day and the storms hitting across the country in February, creating the perfect storm of disruptions.
A bad returns experience can turn off nearly three-quarters of consumers on a brand, so developing solutions to simplify this process are vital.
According to Bank of America and McKinsey, 10 years of expected e-commerce growth penetrated in three months’ time.
A top FedEx reverse logistics expert says the online returns tsunami has just begun.
