Premium experiences, mobile access and fast delivery are among the keys to driving e-commerce sales, two new surveys find.
As shippers work to fulfill the orders from Prime Day, there are many lessons that can be gleaned to improve the overall customer experience.
A survey from SOTI has found transportation and logistics companies trying to keep up with the e-commerce demand continue to face technology integration issues, costing them several days per month per employee in productivity.
Amazon’s Prime offering, with its shipment tracking and fast delivery, continues to add pressure to other retailers to match the service. Technology can help up their shipment games, making for happier and returning customers.
