With insurance premiums remaining high and nuclear verdicts still being handed down frequently, improving safety and reducing exposure is top of mind for carriers of all shapes and sizes. Driver training is one of the most popular – and effective – ways to safeguard fleets against potential litigation.
But while training is important, training programs can be complicated, expensive and confusing. Tenstreet set out to change that with its training content library.
Tenstreet has made a name for itself in the driver recruiting and retention space. The company’s robust training library is a natural extension of its dedication to both fleets and drivers.
“We created the training library to meet a need we saw in the market. Accessible, digestible training keeps drivers safer and has numerous benefits to carriers, including saving money at the onboarding stage,” said Tenstreet Product Manager Karley Ullery.
The Tenstreet Content Library offers more than 260 training courses with audio and video options covering categories as diverse as compliance, defensive driving, hours of service, safety and driver wellness. Regardless of the topic, the content’s power is largely in its presentation.
Tenstreet’s training sessions are designed to be short, interactive and engaging for drivers. Instead of long, monotonous videos with confusing tests, drivers receive quick, dynamic content with short quizzes to confirm understanding.
This approach not only saves drivers time and frustration, it also helps them better absorb the information presented in the training.
Tenstreet has made accessing its training content library a breeze. The entire training infrastructure exists within the company’s popular Driver Pulse mobile application. By housing content in its app, Tenstreet has significantly reduced the friction both fleets and drivers often encounter with other training options.
“It is all right in the dashboard they are using for everything else from recruiting to onboarding to safety management. And letting carriers complete training on the go using a mobile app also means they’re more likely to stay on top of these assignments while on the road,” Ullery said.
Carriers can review the entire training library, create bundles and assign training all within the app. Drivers then get push notifications about assigned training, which they also complete in the app. This one-stop-shop approach cuts down on app fatigue and reduces confusion around how to assign or complete training.
“A lot of people are filling multiple roles at their jobs, so keeping it all in one place is a win,” Ullery said.
The content library also plays an active role in supporting other Tenstreet solutions.
For example, the company’s CSA integration has a feature called “infraction action,” which automatically assigns relevant training to drivers when the system is notified of recorded infractions. This feature is immediate and does not require fleet managers to do anything extra, ensuring drivers receive appropriate training reminders when infractions are still fresh in their minds.
“It is happening the second we hear about an incident, so that is extremely powerful,” Ullery said.
While training courses can be assigned by fleet managers or pushed out via the infraction action feature, drivers can also explore the Tenstreet Content Library on their own. According to Ullery, they often do.
“If drivers are sitting there taking trainings on their own, that’s a testimony in and of itself,” Ullery said. Some of the company’s most popular courses with drivers are Avoiding Animal Collisions, Backing and Docking Procedures, and Active Shooter Preparedness.
The courses are designed to be accessible to as many drivers as possible, which is why the company offers some of its course catalog in Spanish and French as well as English.
The Tenstreet Content Library is a powerful training solution for carriers and their existing drivers. The library – combined with other Tenstreet offerings – can reshape the way carriers approach new driver onboarding.
“Clients have historically had to have multiday orientations,” Ullery said. “With the training content and Tenstreet’s ability to complete paperwork from anywhere, the driver can complete most aspects of onboarding on their phone ahead of time.”
This can help carriers distill their orientation into a single afternoon, saving them significant amounts of money on hotel rooms and meals. A shortened onboarding process also enables drivers to get on the road sooner, maximizing profits for both drivers and carriers.
All in all, the Tenstreet Content Library is designed to work alongside the company’s other solutions to create a simple, dynamic and efficient experience for drivers and carriers alike.
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