Toshiba signs with UPS to expedite computer repairs
Toshiba America Information Systems Inc. has picked UPS to create a new laptop computer repair process to reduce turnaround time for customers to four days or less.
Toshiba’s Digital Products Division will use The UPS Store’s retail network for packaging and drop-off of laptops, UPS’s package delivery network for customer shipments, and UPS Supply Chain Solutions for parts management and technical repair.
The new process “will eliminate multiple transportation steps, centralize parts and repairs, and reduce costs,” said Mark Simons, vice president and general manager of Toshiba’s Digital Products Division.