Watch Now


How changing consumer behaviors force retail supply chain innovation — Point of Sale

Where retailers are changing again as the pandemic wanes

Point of Sale is sponsored by ArcBest. ArcBest is more than logistics. Whatever you do, whatever you ship, ArcBest makes it easier for you to do business. ArcBest combines reliable capacity, innovative technology and trusted relationships to take the complexity out of your supply chain and keep your shipments moving. That’s what makes ArcBest more than logistics.

Retail has been in a constant state of evolution dating back to the days of bazaars, but the coronavirus pandemic accelerated change in retail like never before. Moving products closer to consumers, speeding up delivery times, and dealing with exponential online sales growth while testing out new fulfillment methods can all cause huge strain.

On this episode of Point of Sale, Andrew Cox breaks down the past year of accelerated growth and where that growth is headed as COVID-19 slows and the economy comes back online. 

With Cox to discuss how shippers are adapting from a technological perspective is Michael Newcity, chief innovation officer at ArcBest. Newcity explains the importance of having knowledgeable supply chain technologists, how tech can be made more accessible and the biggest themes he’s seeing across retail supply chains.


You can find more Point of Sale episodes and recaps for all our live podcasts here.

Kaylee Nix

Kaylee Nix is a meteorologist and reporter for FreightWaves. She joined the company in November of 2020 after spending two years as a broadcast meteorologist for a local television channel in Chattanooga, Tennessee. Kaylee graduated from the University of Oklahoma in 2018 and immediately made the Tennessee Valley her home. Kaylee creates written summaries of FreightWaves live podcasts and cultivates the social media for FreightWaves TV.