CARGO 2000 TESTS QUALITY MANAGEMENT SYSTEM

CARGO 2000 TESTS QUALITY MANAGEMENT SYSTEM

   Cargo 2000, the organization of airlines and freight forwarders, said it has completed gap analysis testing of its new quality management system for the air cargo industry.

   The goal of the system is to introduce uniform business processes and automated standards to improve the efficiency of air cargo operations, enhance customer service and reduce operating costs, Cargo 2000 said.

   The organization measured master air waybills on 29 trade lanes against the new quality system. Technology providers Logtech, SITA, Syntegra, Traxon and Unisys supported the tests.

   “This is the first analysis undertaken by the group as we prepare to being the implementation” of the master operating plan, said Ron Cesana, project director for Cargo 2000. “It is the first time we have created a benchmark that is supported by data.”

   The tests will determine areas for improvement to be addressed by Cargo 2000 working groups, Cesana said.

   The organization in September agreed to a series of implementation timelines for its new quality system, which is based on two years of planning and consultation with major buyers of air cargo capacity. The phased implementation program focuses on controlling the airport-to-airport cycle at master waybill level, addresses door-to-door deliveries at the house waybill level and, ultimately, price level identification.