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Computer issues paralyze trade between US and Mexico

Outage of Mexican customs system causing long wait times for trucks at the border

Customs system failures on Mexico’s side of the border have clogged commercial traffic over the past several days. Pictured is the Colombia-Solidarity Bridge in Laredo, Texas, on Thursday. (Photo: City of Laredo)

Delays from the customs system on Mexico’s side of the border have snarled commercial truck traffic the past several days at ports of entry in California and Texas.

Mexico’s National Customs Agency (ANAM) began reporting intermittent issues with its customs operating system at the border on Tuesday. 

On Wednesday, ANAM suspended all operations at the bridge connecting Nuevo Laredo, Mexico, to the World Trade Bridge in Laredo, Texas. On average, the World Trade Bridge handles 16,000 to 18,000 trucks a day. 

Traffic for cargo trucks heading into Mexico was also significantly affected by ANAM’s custom system failures at international crossings in Otay Mesa, California, as well as El Paso and Pharr, Texas.


Northbound trucks arriving from Mexico into the U.S. were not affected by the customs computer outages.

The World Trade Bridge was reopened Thursday morning by Mexican customs officials, who reported that the problem arose from computer software meant to validate import and export requests.

Trade officials said cargo traffic is slowly returning to normal at U.S.-Mexico crossings affected by system issues, but the backlog of freight waiting at the border has caused millions of dollars in lost revenue for the cross-border freight industry.

Israel Delgado, an official for Mexico’s National Chamber of Cargo Transportation, said the backlog of trucks has caused as much as $23 million a day in lost revenue for the trade industry.


“Commerce was paralyzed in Tijuana [just south of Otay Mesa port of entry] and all the ports for a day and a half,” Delgado told The Sun of Tijuana. “It’s had a serious impact on the economy and cargo transportation.”

Patty Hinojosa, vice president of Mexico sales and operations for CargoQuotes, said the delays have had a “big impact” on freight shipments.

CargoQuotes, based in Lee’s Summit, Missouri, is a full-service freight brokerage specializing in cross-border shipments.

“Big impact, we are two days behind on border crossings and that causes a chain reaction on final deliveries,” Hinojosa told FreightWaves.

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Noi Mahoney

Noi Mahoney is a Texas-based journalist who covers cross-border trade, logistics and supply chains for FreightWaves. He graduated from the University of Texas at Austin with a degree in English in 1998. Mahoney has more than 20 years experience as a journalist, working for newspapers in Maryland and Texas. Contact nmahoney@freightwaves.com