DHL to handle after-market parts logistics for Sun Microsystems
DHL and Sun Microsystems have reached an agreement to have DHL act as Sun's exclusive logistics provider for after-market parts.
The new, three-year agreement expands the existing relationship between the companies. DHL Solutions has been Sun's service parts logistics provider in the Asia Pacific region for the last four years. The new agreement extends that to cover Sun's after-market service supply chain on a global basis.
DHL Solutions, the global contract logistics division of DHL, will manage and implement the agreement, while DHL Global Customer Solutions, the company's global sales and service arm, will provide customer coordination across DHL's global network.
Parts orders received by Sun and DHL service centers will be routed to the most appropriate local DHL facility anywhere in the world, from where replacement components will be packed and shipped to Sun engineers in the field. DHL said the system should be able to deliver parts within a two-hour to four-hour window.