LTL carriers offer money-back guarantees
FedEx Freight, the super-regional less-than-truckload division of FedEx Corp., said it will offer shippers a money-back service guarantee effective Sept. 15.
The announcement follows by one day an announcement by Con-Way Transportation Services Inc. that it's national network of regional carriers will guarantee on-time service in the United States and Canada beginning Oct. 1.
The FedEx announcement brings FedEx Freight in line with express delivery division FedEx Express and parcel unit FedEx Ground, which have long offered guarantees.