The liner carrier MOL on Wednesday released the latest monthly performance metrics for its North America service, as well as its latest quarterly intermodal performance metrics.
Of 13 service dimensions that MOL tracks and releases information about monthly, eight worsened from November to December, while four stayed the same, and one (customer scorecard compliance) improved.
The biggest drop came in the “U.S.-to-Asia export missed vessel connections due to rail errors,” where performance fell from 0.3 percent in November to 1.6 percent in December. MOL’s threshold for the category is no more than 1 percent.
“Lost call percentage” has dropped from 1.1 percent in October, to 1.8 percent in November, to 2.2 percent in December. MOL’s threshold is 2 percent.
“Export bill of lading documentation completion rate” also fell below MOL’s prescribed threshold in December, from 98.9 percent in November to 96.9 percent in December. The threshold is 98 percent complete 24 hours after the vessel’s estimated time of departure.
The customer compliance scorecard metric rose from 98 percent in November to 99 percent in December.
Meanwhile, for the final quarter of 2012, MOL met or exceeded internal thresholds for intermodal transit on-time performance on four of 18 origin-destination pairs it tracks. The 18 pairs include the origins of Cai Mep, Yantian, and Shanghai, and the destinations of Atlanta, Chicago, Columbus, Dallas, Memphis, and New York.
Only transits between Cai Mep and Yantian to both Chicago and Memphis were on time 90 percent or more in the last quarter of 2012 – 90 percent is MOL’s performance threshold. On-time performance was as low as 26 percent from Shanghai to New York, while the other pairs were in the 50 percent to 80 percent range.
MOL said performance was affected by late-arriving vessels caused by holidays, weather delays, and terminal congestion.
MOL’s metrics can be tracked at www.CountOnMOL.com. – Eric Johnson
MOL’s metrics suffer in December
