SENATOR LINES SETS UP U.S. CENTRALIZED SERVICE CENTERS
Senator Lines is finalizing the establishment of customer service centers in Phoenix, Ariz., Salt Lake City, Utah, and Savannah, Ga.
The German shipping line has secured office space, relocated staff, hired new staff and tested systems.
Senator said that local offices will still be available to customers who are comfortable with and prefer local sales and customer support contacts.
A spokesman for the carrier said that the move to customer service centers will not be finalized until the enhancements and productivity improvements are evident, measurable and in line with customers’ expectations.