STBÆS RAIL CONSUMER ASSISTANCE PROGRAM HAS SUCCESSFUL FIRST YEAR
The U.S. Surface Transportation Board Chairman Linda J. Morgan said the agency’s Rail Consumer Assistance Program, launched Nov. 2, 2000, continues to provide a “valuable problem-solving service” to rail shippers.
The program was created to enhance the STB’s ability to informally help rail shippers with disputes or problems that they are unable to resolve directly with the railroads.
During the first year of the program, the STB staff handled and brought successful conclusion to 110 rail-shipper inquiries and complaints, such as rates and other charges, car supply, damage claims, and employee concerns.